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Privacy policy
This section applies when you create an account on, or enrol in a course through, the Safety Innovation Academy learning platform at safetyinnovation.academy. It applies in addition to the rest of the policy pages.
1. What we collect about learners
| Category | Examples | Why we collect it |
| Account information | Name, email address, organisation, job title, country, password (stored in hashed form by LearnWorlds). | To create and secure your account and identify you as a learner. |
| Enrolment and payment information | Course purchased, price, date, payment status, invoice details for team purchases. Card details are collected and held by Stripe not by Safety Innovation Academy. | To process your enrolment, issue receipts and manage funds. |
| Learning progress | Lessons started and completed, percentage of course accessed, quiz answers and scores, time spent, completion date. | To deliver the course, track completion, issue certificates and apply our refund policy. |
| Questionnaire responses | Your answers to the pre-course and post-course questionnaires and readiness checks. | To help you see your own progress and to improve our courses. |
| Activity submissions | Worksheets, use-case descriptions and other activities you submit. | To deliver the course and give you feedback where the course includes it. |
| Certificates | Certificates issued, date, certificate identifier. | To issue and verify certificates. |
| Support and Communications | Emails and messages you send us, and our replies. | To respond to you and keep a record of the interaction. |
| Session recording | Audio, video and chat from live sessions you attend, where the session is recorded. | To make the session available to enrolled learners who could not attend, and to improve delivery. |
| Technical information | IP address, device and browser, pages and lessons viewed, video playback events. | To operate and secure the platform and understand how courses are used. |
1.1 Service providers
- LearnWorlds - learning platform, hosting courses, accounts, progress and certificates.
- Stripe - payment processing, processing course payments and refunds.
- LearnWorlds video hosting - streaming course video and recording playback event.
2. Who we share learner information with
In addition to the providers listed in Section 1:
- LearnWorlds hosts the learning platform and stores account, enrolment, progress, questionnaire, submission and certificate data on our behalf. LearnWorlds acts as our processor. Its privacy policy describes where it hosts data and the sub-processors it uses.
- Stripe processes payments for individual enrolments. We receive confirmation of payment and limited transaction details; we do not receive or store your full card number.
- Your employer, if your enrolment was purchased under a Team licence. Your employer's administrator can see your enrolment status, percentage progress, completion date and whether a certificate was issued. Your individual questionnaire answers and activity submissions are not shared with your employer unless you choose to share them; we may share questionnaire results with your employer in aggregate, de-identified form where five or more learners from the same organisation have responded.
- Facilitators and coaches engaged by us to deliver live sessions, who see the names and organisations of learners in their session and, where relevant to delivery, your submissions.
3. Recording of live sessions
We record some live sessions so that enrolled learners who cannot attend can watch later, and so we can review and improve our delivery. We tell you before a session starts if it will be recorded. You can keep your camera off, use a display name, and choose not to speak or use the chat. Recordings are available only to learners enrolled in that course or cohort and to our staff and facilitators and are not published elsewhere without your express consent. Recordings are kept for the period set out in Section 6.
4. Automated decision-making and AI
We do not currently use automated decision-making or AI tools to assess your work, decide whether you pass a course, or give you feedback. Course progress and completion are calculated by the platform from the lessons you complete. If we introduce AI-assisted feedback or coaching in future, we will update this policy and tell you before it applies to you.
5. International learners
The Academy is operated from Australia and our platform provider may store data outside Australia. If you are in the European Economic Area or the United Kingdom, the rights described in Section 10.3 apply to you, and the lawful basis for our processing is: performance of our contract with you (account, enrolment, progress, certificates, support); our legitimate interests in operating, securing and improving the platform; and your consent (marketing, session recording where you appear on camera or speak). You can withdraw consent at any time without affecting your course access. Where we transfer your data outside the EEA or UK we rely on standard contractual clauses or an adequacy decision.
6. How long we keep learner information
6.1 Account and enrolment records - while your account is active, then 3 years from your last login.
6.2 Learning progress, quiz results and questionnaire responses - while your course access continues, then 3 years from your last login.
6.3 Activity submissions - while your course continues, then 12 months, unless you ask us to delete them sooner.
6.4 7 years from issue, so we can verify certificates on request.
6.2 Learning progress, quiz results and questionnaire responses - while your course access continues, then 3 years from your last login.
6.3 Activity submissions - while your course continues, then 12 months, unless you ask us to delete them sooner.
6.4 7 years from issue, so we can verify certificates on request.
7. Your choices
7.1 You can view and update your account details in the platform at any time.
7.2 You can ask us for a copy of your learning records, questionnaire responses and submissions.
7.3 You can ask us to delete your account. We will delete or de-identify your information within 30 days, except records we must keep by law and certificate records needed for verification.
7.4 You can opt out of marketing email at any time; transactional email about your course (enrolment confirmation, course updates, certificate issue) will continue while you hold an enrolment.
7.2 You can ask us for a copy of your learning records, questionnaire responses and submissions.
7.3 You can ask us to delete your account. We will delete or de-identify your information within 30 days, except records we must keep by law and certificate records needed for verification.
7.4 You can opt out of marketing email at any time; transactional email about your course (enrolment confirmation, course updates, certificate issue) will continue while you hold an enrolment.
8. Copyright, Intellectual Property and Acceptable Use Policy
8.1. Purpose
This policy explains who owns the Safety Innovation Academy course materials, what you may and may not do with them, and what happens if the rules are broken. It forms part of the Learner Terms and Conditions. We have written it plainly because most breaches are careless rather than deliberate, and we would rather prevent them than pursue them.
8.2. Ownership
8.2.1 All course materials are owned by Pocketknife Group Pty Ltd or licensed to it. That includes video and audio, slides, text, worksheets, templates, prompt libraries, the EHS AI Work Receipt, the Field Notes pack, questionnaires, quizzes, session recordings and the structure and sequence of each course. They are protected by the Copyright Act 1968 (Cth) and by copyright law in other countries.
8.2.2 Pocketknife Group®, Safety Innovation Academy™, SafetyTech™, Better Work, By Design™ and the associated logos are trade marks of Pocketknife Group Pty Ltd. You may not use them without our written permission.
8.2.3 Microsoft, Microsoft 365, Copilot and related names are trade marks of the Microsoft group of companies. We use them to identify the products our courses teach. Our courses are not produced, endorsed or certified by Microsoft.
8.2.2 Pocketknife Group®, Safety Innovation Academy™, SafetyTech™, Better Work, By Design™ and the associated logos are trade marks of Pocketknife Group Pty Ltd. You may not use them without our written permission.
8.2.3 Microsoft, Microsoft 365, Copilot and related names are trade marks of the Microsoft group of companies. We use them to identify the products our courses teach. Our courses are not produced, endorsed or certified by Microsoft.
8.3. What you may do
Watch, read and work through the course materials for your own learning. Download the resources we mark as downloadable and keep them for your own use. Adapt downloadable worksheets, templates and prompts for use in your own work, and share your adapted versions within your own organisation. Quote short extracts from the course materials, with attribution to the Safety Innovation Academy, for the purpose of discussion, review or applying the learning in your work. Describe what you learned, publicly or privately, in your own words.
8.4. What you may not do
Watch, read and work through the course materials for your own learning. Download the resources we mark as downloadable and keep them for your own use. Adapt downloadable worksheets, templates and prompts for use in your own work, and share your adapted versions within your own organisation. Quote short extracts from the course materials, with attribution to the Safety Innovation Academy, for the purpose of discussion, review or applying the learning in your work. Describe what you learned, publicly or privately, in your own words.
8.4. What you may not do
- Share your login details with anyone, or let anyone else complete a course under your account.
- Record, screen-capture, download or copy video, audio or lesson content, other than resources we mark as downloadable.
- Upload, post, email or otherwise distribute course materials, in whole or in part, to anyone outside your enrolment, including on file-sharing sites, intranets, learning-management systems or messaging platforms.
- Sell, rent, sub-license or otherwise commercialise the course materials or anything substantially derived from them.
- Use the course materials to create a competing course, product or service, or present them as your own work.
- Remove or alter any copyright notice, watermark or attribution.
- Use scrapers, bots, download managers or other automated tools on the platform.
- Use the course materials, or any part of them, as input to train, fine-tune, evaluate or prompt an artificial intelligence model for any purpose other than completing course activities as instructed.
- Circumvent any technical measure that controls access to the platform or the course materials.
8.5. Technical measures
We may use technical measures to protect the course materials, including access logging, download controls, session limits and visible or invisible watermarking of video and documents. Watermarks may include your name or account identifier so that leaked material can be traced to the account it came from.
8.7. Reporting infringement
8.7.1 If you find our course materials being shared or sold without authorisation, please tell us at concierge@pocketknifegroup.com. We will not identify you to the person you report.
We may use technical measures to protect the course materials, including access logging, download controls, session limits and visible or invisible watermarking of video and documents. Watermarks may include your name or account identifier so that leaked material can be traced to the account it came from.
8.6. What happens if this policy is breached
8.6.1 If we believe your account has been used in breach of this policy, we will usually contact you first and ask you to explain and to stop. Many breaches are misunderstandings and are resolved at that point.
8.6.2 For serious or repeated breaches, including sharing logins, redistributing course materials or building a competing product, we may suspend or terminate your account without refund, withdraw any certificate issued, and, where an employer holds a Team licence, notify the employer's administrator.
8.6.1 If we believe your account has been used in breach of this policy, we will usually contact you first and ask you to explain and to stop. Many breaches are misunderstandings and are resolved at that point.
8.6.2 For serious or repeated breaches, including sharing logins, redistributing course materials or building a competing product, we may suspend or terminate your account without refund, withdraw any certificate issued, and, where an employer holds a Team licence, notify the employer's administrator.
8.6.3 We reserve the right to take legal action to protect our intellectual property, including seeking an injunction, damages and an account of profits. This applies regardless of where you are located.
8.7. Reporting infringement
8.7.1 If you find our course materials being shared or sold without authorisation, please tell us at concierge@pocketknifegroup.com. We will not identify you to the person you report.
8.7.2 If you believe that material on our platform infringes your copyright, email concierge@pocketknifegroup.com with: your name and contact details; a description of the work you say has been infringed; the location of the material on our platform; and a statement that you believe in good faith that the use is not authorised. We will investigate and respond within 10 business days, and will remove or disable access to material where a claim is substantiated.
8.8. Contact
concierge@pocketknifegroup.com.
concierge@pocketknifegroup.com.
9. Team License Terms
These terms apply when an organisation ("Purchaser", "you") buys seats in a Safety Innovation Academy course for its people. They apply together with the Learner Terms and Conditions, which bind each individual learner, and the Refund and Cancellation Policy. Enterprise programs with tailored design, coaching or white-labelling are governed by a separate signed agreement, and these terms apply to them only to the extent that agreement says so.
9.1. Seats
9.2. Fees and invoicing
9.2.1. We quote Team fees in AUD inclusive of GST where applicable, or in your local currency at a rate we set at the time of quoting. The quote states which.
9.4. Cohort learning options
Where your Team purchase includes facilitated or cohort sessions, session dates are agreed in writing between you and us. Sessions may be rescheduled by either party on at least 5 business days' notice. If you cancel a scheduled session on less notice, we may charge a rescheduling fee stated in the quote.
9.5. Your obligations
9.5.1 You must ensure each learner accepts the Learner Terms and Conditions when they activate their seat. A learner who has not accepted them cannot access the course.
9.5.2. You must not allow seats to be shared or transferred outside your organisation.
9.5.3. You are responsible for ensuring your learners have any software licences needed to apply the course in your environment, including Microsoft 365 Copilot licences where relevant.
9.6. Refunds
Refunds for Team purchases are governed by section 3 of the Refund and Cancellation Policy.
9.7. Intellectual Property The Copyright, Intellectual Property and Acceptable Use Policy applies to you and to each learner. You may not load course materials onto your own learning-management system or intranet, or use them in your own training programs, without a separate written licence from us.
9.8. Liability
Clause 13 of the Learner Terms and Conditions applies to you as Purchaser, with references to "fees paid for that Course" read as the fees paid under the relevant invoice.
9.9. Governing Law
Western Australia, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Western Australia.
9.10. Contact
concierge@pocketknifegroup.com
9.1. Seats
9.1.1 A Team purchase gives you a fixed number of seats in a named course. One seat entitles one named individual to access that course under the Learner Terms.
9.1.2. You nominate a Team administrator who allocates seats to learners through the platform or by sending us learner names and email addresses.
9.1.2. You nominate a Team administrator who allocates seats to learners through the platform or by sending us learner names and email addresses.
9.1.3. Seats must be allocated within 12 months of the invoice date. Unallocated seats lapse after that time unless we agree otherwise.
9.1.4. A seat may be reassigned to another person in your organisation, once, provided the original learner has accessed less than 20% of the course. After that the seat is used.
9.1.4. A seat may be reassigned to another person in your organisation, once, provided the original learner has accessed less than 20% of the course. After that the seat is used.
9.2. Fees and invoicing
9.2.1. We quote Team fees in AUD inclusive of GST where applicable, or in your local currency at a rate we set at the time of quoting. The quote states which.
9.2.2. We invoice on acceptance of the quote. Invoices are payable within 14 days of issue unless the invoice says otherwise. Learner access is enabled once payment is received.
9.2.3. Additional seats may be purchased at the then-current Team rate.
9.3. Learner data and reporting
9.3.1. Your Team administrator can see, for each allocated learner: enrolment status; percentage of the course completed; date of completion; and whether a certificate has been issued.
9.2.3. Additional seats may be purchased at the then-current Team rate.
9.3. Learner data and reporting
9.3.1. Your Team administrator can see, for each allocated learner: enrolment status; percentage of the course completed; date of completion; and whether a certificate has been issued.
9.3.2. Your administrator does not see a learner's individual questionnaire responses, quiz answers or activity submissions. Where five or more of your learners have completed the pre- and post-course questionnaires, we can provide aggregate, de-identified results on request.
9.3.3. You are responsible for telling your learners that you will receive the information in clause 3.1, and for having a lawful basis to do so under the privacy law that applies to you. Our Privacy Policy also tells learners this.
9.3.4. You must not use progress or completion data to take adverse action against a learner in a way that is unlawful in your jurisdiction.
9.3.3. You are responsible for telling your learners that you will receive the information in clause 3.1, and for having a lawful basis to do so under the privacy law that applies to you. Our Privacy Policy also tells learners this.
9.3.4. You must not use progress or completion data to take adverse action against a learner in a way that is unlawful in your jurisdiction.
9.4. Cohort learning options
Where your Team purchase includes facilitated or cohort sessions, session dates are agreed in writing between you and us. Sessions may be rescheduled by either party on at least 5 business days' notice. If you cancel a scheduled session on less notice, we may charge a rescheduling fee stated in the quote.
9.5. Your obligations
9.5.1 You must ensure each learner accepts the Learner Terms and Conditions when they activate their seat. A learner who has not accepted them cannot access the course.
9.5.2. You must not allow seats to be shared or transferred outside your organisation.
9.5.3. You are responsible for ensuring your learners have any software licences needed to apply the course in your environment, including Microsoft 365 Copilot licences where relevant.
9.6. Refunds
Refunds for Team purchases are governed by section 3 of the Refund and Cancellation Policy.
9.7. Intellectual Property The Copyright, Intellectual Property and Acceptable Use Policy applies to you and to each learner. You may not load course materials onto your own learning-management system or intranet, or use them in your own training programs, without a separate written licence from us.
9.8. Liability
Clause 13 of the Learner Terms and Conditions applies to you as Purchaser, with references to "fees paid for that Course" read as the fees paid under the relevant invoice.
9.9. Governing Law
Western Australia, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Western Australia.
9.10. Contact
concierge@pocketknifegroup.com
10. Live Session Recording and Consent Notice
10.1. Recording and consent notice
If you do not consent, keep your camera off and microphone muted, and your contribution will be limited to what you type in chat, which is captured with the recording.
Safety Innovation Academy records some live and facilitated sessions. This notice explains why, what is captured, who can see it, and the choices you have.
10.2. Why we record
So that learners in the same course or cohort who could not attend can watch later, and so our facilitators can review and improve how sessions are delivered.
10.3. What is captured
The facilitator's audio, video and shared screen; the audio and video of any participant who has their microphone or camera on; and the session chat.
10.4. How you will know
The facilitator will tell you before recording starts, and the platform shows a recording indicator while recording is on. We will not start recording without announcing it.
10.5. Your choices
- You can keep your camera off for the whole session.
- You can keep your microphone muted and ask questions through the chat, or ask the facilitator to pause recording before you speak.
- You can use a display name rather than your full name.
- You can leave the session and watch the recording later.
- You can ask us to remove your contribution from a recording. Email concierge@pocketknifegroup.com within 14 days of the session and we will edit it out where practical, or remove the recording.
10.6. Who can see recordings
Learners enrolled in the same course or cohort, our staff, and the facilitators who delivered the session. Recordings are not published on public platforms, used in marketing, or shared with anyone else without your express written consent.
10.7. How long we keep them
12 months from the session date, or until the course is retired, whichever comes first.
10.8. Your consent
By staying in a session after recording has been announced, with your camera or microphone on, you consent to your image and voice being captured and used as described in this notice.
If you do not consent, keep your camera off and microphone muted, and your contribution will be limited to what you type in chat, which is captured with the recording.
11. Certificates and CPD Statement
11.1. What a certificate means
When you complete all the required elements of a Safety Innovation Academy course, the platform issues a certificate of completion in your name. The certificate confirms that you completed the course and its activities. It records the course title, your name, the completion date and a unique certificate identifier.
11.2. What a certificate does not mean
A certificate of completion is not a qualification, accreditation, licence or professional designation. It does not certify that you are competent in Microsoft Copilot or any other tool, and it does not certify competence in health and safety practice. It should not be described as a certification, and we do not describe it that way.
When you complete all the required elements of a Safety Innovation Academy course, the platform issues a certificate of completion in your name. The certificate confirms that you completed the course and its activities. It records the course title, your name, the completion date and a unique certificate identifier.
11.2. What a certificate does not mean
A certificate of completion is not a qualification, accreditation, licence or professional designation. It does not certify that you are competent in Microsoft Copilot or any other tool, and it does not certify competence in health and safety practice. It should not be described as a certification, and we do not describe it that way.
11.3. Continuing professional development
Many professional bodies allow members to record self-directed learning towards their continuing professional development (CPD) requirements. Whether a course counts, and how many points or hours it attracts, is decided by your professional body, not by us. The course page states the estimated learning hours, which is the figure most bodies ask for. Where a course has been formally recognised or endorsed by a professional body, the course page will say so.
Many professional bodies allow members to record self-directed learning towards their continuing professional development (CPD) requirements. Whether a course counts, and how many points or hours it attracts, is decided by your professional body, not by us. The course page states the estimated learning hours, which is the figure most bodies ask for. Where a course has been formally recognised or endorsed by a professional body, the course page will say so.
11.4. Verifying a certificate
Employers and professional bodies can verify a certificate by emailing concierge@pocketknifegroup.com with the certificate identifier. We keep certificate records for 7 years from issue.
Employers and professional bodies can verify a certificate by emailing concierge@pocketknifegroup.com with the certificate identifier. We keep certificate records for 7 years from issue.
11.5. Withdrawal of certificates
We may withdraw a certificate if it was issued in error, if the learner's account was found to have been shared, or if the course was completed in breach of our Acceptable Use Policy.
We may withdraw a certificate if it was issued in error, if the learner's account was found to have been shared, or if the course was completed in breach of our Acceptable Use Policy.
12. Educational content disclaimer
12.1. Educational, not advice
Safety Innovation Academy courses are educational. They share methods, frameworks, examples and practical guidance drawn from the experience of our team and from published practice. They are not legal advice, regulatory advice, engineering advice, medical advice or professional advice of any kind, and they are not tailored to your organisation, your work or your jurisdiction.
12.2. Health and safety law and standards
Work health and safety legislation, regulations, codes of practice and standards differ between countries and between states and territories, and they change. Where our courses refer to legislation or standards, they do so to illustrate a point at the time the lesson was produced. You are responsible for checking the requirements that apply to you and your organisation, and for seeking qualified advice where you need it.
12.3. Your judgement and your organisation's systems
Safety Innovation Academy courses are educational. They share methods, frameworks, examples and practical guidance drawn from the experience of our team and from published practice. They are not legal advice, regulatory advice, engineering advice, medical advice or professional advice of any kind, and they are not tailored to your organisation, your work or your jurisdiction.
12.2. Health and safety law and standards
Work health and safety legislation, regulations, codes of practice and standards differ between countries and between states and territories, and they change. Where our courses refer to legislation or standards, they do so to illustrate a point at the time the lesson was produced. You are responsible for checking the requirements that apply to you and your organisation, and for seeking qualified advice where you need it.
12.3. Your judgement and your organisation's systems
Nothing in our courses replaces your professional judgement, your organisation's policies, procedures and approvals, or the requirements of your role. Decisions about whether and how to use any tool or method in your work are yours and your organisation's.
12.4. Technology changes
Our courses teach tools that change often, including Microsoft 365 and Microsoft Copilot. Features, names, menus, availability and behaviour shown in a lesson reflect the product as it existed when the lesson was produced or last updated. Results from AI tools vary and can be wrong. Always review AI-generated output before relying on it, and follow your organisation's policies on AI use and on the handling of confidential or personal information.
Our courses teach tools that change often, including Microsoft 365 and Microsoft Copilot. Features, names, menus, availability and behaviour shown in a lesson reflect the product as it existed when the lesson was produced or last updated. Results from AI tools vary and can be wrong. Always review AI-generated output before relying on it, and follow your organisation's policies on AI use and on the handling of confidential or personal information.
12.5. Third-party products
We do not supply Microsoft products or any other third-party software. You need your own licences. We make no representation about the suitability, availability, security or compliance of any third-party product for your use. Microsoft, Microsoft 365 and Copilot are trade marks of the Microsoft group of companies. Pocketknife Group Pty Ltd is a member of the Microsoft partner program. Our courses are produced by us and are not produced, endorsed, reviewed or certified by Microsoft.
We do not supply Microsoft products or any other third-party software. You need your own licences. We make no representation about the suitability, availability, security or compliance of any third-party product for your use. Microsoft, Microsoft 365 and Copilot are trade marks of the Microsoft group of companies. Pocketknife Group Pty Ltd is a member of the Microsoft partner program. Our courses are produced by us and are not produced, endorsed, reviewed or certified by Microsoft.
12.6. Examples and case material
Examples, scenarios and worked cases in our courses are illustrative. Some are composites, some are simplified, and some are fictional. They should not be taken as descriptions of any particular organisation, incident or person unless the lesson says so.
Examples, scenarios and worked cases in our courses are illustrative. Some are composites, some are simplified, and some are fictional. They should not be taken as descriptions of any particular organisation, incident or person unless the lesson says so.
12.7. Liability
Our liability in connection with the course materials is set out in the Learner Terms and Conditions. Nothing in this disclaimer excludes rights you have under the Australian Consumer Law or any other law that cannot be excluded.
Our liability in connection with the course materials is set out in the Learner Terms and Conditions. Nothing in this disclaimer excludes rights you have under the Australian Consumer Law or any other law that cannot be excluded.
13. Accessibility Statement
13.1. Safety Innovation Academy wants its courses to be usable by as many people as possible. This statement describes what we do, where we know there are gaps, and how to get help.
13.2. What we do
13.2. What we do
- Course video includes captions. Transcripts are provided for lessons where they are available.
- Downloadable resources are provided in editable formats where possible so you can adjust fonts, contrast and layout.
- The learning platform is provided by LearnWorlds, which publishes its own accessibility information. We choose platform templates and settings with contrast and keyboard navigation in mind.
- Live sessions are delivered through a video-conferencing tool that supports live captions where available.
13.3. Known limitations
Some third-party product screenshots and screen recordings cannot be fully described in text. Some interactive elements of the platform depend on LearnWorlds and may not meet every accessibility criterion. We are working on these and welcome feedback.
Some third-party product screenshots and screen recordings cannot be fully described in text. Some interactive elements of the platform depend on LearnWorlds and may not meet every accessibility criterion. We are working on these and welcome feedback.
13.4. Getting help
If you have difficulty accessing any part of a course, email concierge@pocketknifegroup.com. Tell us what you were trying to do and what got in the way, and we will find a way to get you the content, which may include providing materials in an alternative format.
If you have difficulty accessing any part of a course, email concierge@pocketknifegroup.com. Tell us what you were trying to do and what got in the way, and we will find a way to get you the content, which may include providing materials in an alternative format.